With over 15 years of experience in information technology services during humanitarian emergencies, Jalal Shah is the Global Cluster Coordinator for the World Food Programme (WFP)-led Emergency Telecommunications Cluster (ETC).
Based in Rome, Jalal heads the Global ETC Team, responsible for leading efforts to effectively coordinate provision of shared communications services in emergency operations.
As Global Cluster Coordination, Jalal is driving implementation of the ETC’s ambitious strategy which seeks to ensure that by 2020 all those responding to humanitarian emergencies – including affected communities – have access to vital communications services, transforming aid delivery.
Prior to taking up this role in 2016, Jalal worked extensively in the field, coordinating delivery of technology solutions and services during humanitarian crises. Since joining WFP in 2000, Jalal has served in numerous humanitarian operations including Afghanistan, Iraq, Syria, Yemen, Sudan, Somalia, Lebanon, Rwanda and many other countries.
Jalal holds a bachelor’s degree in electronic engineering and is an IT emergency responder at heart.